Refund & Returns Policy
At KIVROE, customer satisfaction is our top priority. Please review our policy before making a purchase.
Refund Policy
- Refund requests must be made within 2 days from the delivery date.
- Refunds are only processed if the item is returned in its original condition, unused, unwashed, and with all original tags intact.
- Refunds will not be granted if:
- The item has been worn, washed, or altered.
- The tags are removed.
- The return reason is due to size, color preference, or damage caused after delivery.
Return Policy
- Returns are accepted within 5 days of delivery.
- Items must be:
- In their original condition, with no signs of wear or damage.
- Returned with original tags and packaging.
- Returns will not be accepted for:
- Size or color preference.
- Items damaged due to customer handling.
- Approved returns may be exchanged or refunded to the original payment method.
Privacy Policy
Your privacy is important to us. This policy outlines how we handle your personal information.
Information We Collect
- Personal details such as name, email, phone number, and delivery address.
- Payment information required for order processing (processed securely through trusted gateways).
- Browsing and purchase history to improve user experience.
How We Use Your Information
- To process and deliver your orders.
- To communicate updates, promotions, or order details.
- To improve our products, services, and website.
Data Protection
- We implement security measures to protect your personal information.
- We do not sell, trade, or share your information with third parties, except where required by law or to complete your purchase (e.g., delivery services).
Your Rights
- You may request access, correction, or deletion of your personal data by contacting us at team@kivroe.com
Contact Us
For any questions about this policy, please contact us via:
- Email: team@kivroe.com
- Live Chat: Available on our website during business hours.
